Director, Quality Improvement & Innovation Programs (New York City or Remote)

New York, NY

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General Summary
The Director, Quality Improvement & Innovation leads the development, implementation, and evaluation of programs delivered in conjunction with the Center for Medicare and Medicaid’s (CMS) Quality Innovation Network/Quality Improvement Organizations (QIN-QIO).
Principal Duties and Responsibilities
  • Conduct needs assessment of NKF QIO relationships around the country to identify opportunities for NKF programs or new program development.
  • Conceptualize and recommend new programs to support QIO initiatives in chronic kidney disease.
  • Develop business cases to support internal recommendations for QIO program development in collaboration with the Vice President, Learning Strategies and Primary Care Programs and other key staff. These ideas will be presented to NKF Senior Leadership for further discussion and prioritization.
  • Collaborate with internal NKF teams (KLS, IT, Marketing, etc.) to fully develop all QIO programs approved by Senior Leadership (including all program materials, marketing materials and program announcements).
  • Project manage the development/implementation of all QIO programs ensuring they are developed and delivered within the timelines articulated.
  • Articulate the outcomes strategy for all QIO programs, capture this data and provide ongoing updates of NKF performance against goals.
  • Support local NKF offices in their development of relationships with the QIOs in their geographies. Oversee program implementation by providing ongoing support to NKF field offices, and monitoring/tracking program results.
  • Collaborate with Strategic Partnerships and Government Grants teams to identify a funding and sustainability strategy.
  • Contribute to proposal development, as needed, and lead proposals developed for/in conjunction with QIO-QIOs.
  • Evaluate program outcomes, gaps and needs on an ongoing basis.
  • Develop and manage program budgets, financial forecasting and audit reports.
  • Demonstrate consistent quality of administration, communications and systems; responsible for maintaining timelines and directing all resources needed to achieve programmatic goals.
  • Perform additional duties as required.
Minimum Qualifications
  • Bachelor’s degree from an accredited college or university.
  • Minimum ten (10) years related work experience in non-profit programs and services; experience with a quality improvement organization is preferred.     
  • Knowledge of the current health care environment, trends and challenges impacting people living with chronic disease.
  • Experience with quality assessment and performance improvement, and motivating factors that lead to behavior change preferred.
  • Knowledge and experience with health care delivery systems.
  • Knowledge of information dissemination and advocacy techniques, including alternative ways to inform and motivate via written, oral and visual media.
  • Excellent oral and written communication skills, communicating effectively as appropriate for the needs of the audience. 
  • Ability to analyze information and evaluate results in order to choose the best solutions and solve problems.
  • Excellent interpersonal and organizational skills. 
  • Able to travel within U.S.
  • Proficient with Microsoft Word.
Please apply via email with your resume, cover letter, and salary expectations:


Perks of Working at the NKF

  • Generous Time off Policies
  • Medical, dental, vision and life insurance
  • 403(b) plan with matching company contributions
  • Flexible spending accounts
  • Commuter benefits program
  • Employee Assistance Program
  • Corporate discounts
  • Referral bonus