Patient Engagement Manager

New York, NY

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GENERAL SUMMARY
 
The Patient Engagement Manager will support the Vice President, Patient Engagement in integrating the patient’s voice into all aspects of NKF’s programs, initiatives, and decision-making. The Patient Engagement Manager will work directly with our patient and family advocates (Kidney Advocacy Committee) as well as NKF’s larger constituency to identify needs, develop and implement surveys; create and manage educational content, tools and materials.  Additionally, The Patient Engagement Manager will be responsible for developing education and training for our advocates to equip them with the knowledge they need to feel confident being spokespersons in a variety of settings such as: advisory panels, committees, or conferences on healthcare research, quality improvement measures, public policy, program or drug development, etc. 
 
NKF has a vast constituency which includes: the general public, those at risk, chronic kidney disease patients, dialysis patients, transplant patients and living donors.  Central to the Patient Engagement Manager’s role is the ability to work with a variety of internal staff as well as external partners, patients and volunteers. 
 
PRINCIPAL DUTIES AND RESPONSIBILITIES
 
  • Works collaboratively with and supports multi-departmental efforts and projects. Able to develop and maintain effective relationships with NKF’s patient and professional members/volunteers as well as with NKF Staff.
  • Obtain, synthesize, and facilitate representation of the views of our constituents affected by kidney disease.
  • Establishes processes, coordinates, and manages patient/caregiver/consumer feedback (surveys, advisory boards, panels, forums, events, etc). 
  • Oversees the development of tools and support mechanisms to enable the full participation of patients and caregivers in all aspects of NKF’s programs, educational resources, and initiatives.
  • Innovative thinker who uses strong critical thinking and problem solving skills.
  • Manages relationships with external partners.
 
MINIMUM QUALIFICATIONS
 
  • Bachelor Degree from an accredited college or university is required.  Degree in Science, Public Health, Healthcare, social science or higher education preferred. 
  • Superior interpersonal skills and ability to work collaboratively with patients and professions across the country from our diverse constituency as well as with internal staff.
  • Minimum 3-5 years’ work-related experience in patient services or advocacy.  
  • Clear, well developed oral and written communication and presentation skills.
  • Creative self-starter with close attention to detail who is able to see the big picture, balance priorities, and remain flexible. 
  • Experience working in a multi-faceted not-for-profit organization.
  • Knowledge of kidney disease and its treatment is preferred.
  • Excellent time management, project management and organizational skills.
  • Strong analytical, planning, and proactive problem solving/decision making skills.
  • Ability to work independently and as a member of an integrated team.
  • Proficient in Microsoft Office applications.
 
Please apply via email with your resume, cover letter, and salary expectations:

Contact: NKFrecruitment@kidney.org

Perks of Working at the NKF

  • Generous Time off Policies
  • Medical, dental, vision and life insurance
  • 403(b) plan with matching company contributions
  • Flexible spending accounts
  • Commuter benefits program
  • Employee Assistance Program
  • Corporate discounts
  • Referral bonus